Privacy Policy

At Urban Pizza, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, mobile apps, kiosk, or order by phone.

1. Information We Collect

We may collect the following information when you place an order or interact with us:

  • Personal Information: Name, email address, phone number, delivery address.

  • Payment Information: Credit/debit card details or other payment data (processed securely via third-party payment providers).

  • Order Information: Items ordered, order history, and preferences.

  • Technical Information: IP address, device type, browser, and operating system for website performance and security purposes.

  • Marketing Preferences: Consent for receiving promotional emails, SMS, or other communications.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your orders, inquiries, or feedback.

  • To provide customer support and resolve complaints.

  • To send promotional offers, updates, and marketing communications (if you have subscribed).

  • To improve our services, website functionality, and customer experience.

  • To comply with legal obligations or prevent fraud or unauthorized activities.

3. How We Share Your Information

We will not sell, rent, or trade your personal information. We may share your information with:

  • Service Providers: Payment processors, delivery partners, IT and hosting services.

  • Legal Authorities: If required by law or to protect Urban Pizza’s legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are required to protect your data and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and tailor content.

  • You can manage cookie preferences through your browser settings.

5. Data Security

  • We implement industry-standard measures to protect your personal information from unauthorized access, use, or disclosure.

  • Payment information is processed securely via trusted third-party payment gateways.

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access, update, or correct your personal information.

  • Request deletion of your personal data, subject to legal or contractual requirements.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please visit our Contact Page.

7. Retention of Data

We retain your personal information only as long as necessary for the purposes outlined above or as required by law.

8. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated Effective Date.

10. Contact Us

For any questions or concerns about this Privacy Policy or your personal information, please visit our Contact Page for full contact details.